Discover Frequently Asked Questions from Our Support
The process typically involves three steps: Get a Quote: Fill out our online form or call our customer service to get a free quote based on your shipping details. Schedule Pick-up: Once you accept the quote, we will schedule a pick-up date and time that works for you. Track Your Car: Use our tracking system to monitor the progress of your car from pick-up to delivery.
You can get a quote by visiting our website and filling out the quote form, or by calling our customer service team at 559-774-1121.
Once you accept the quote, our team will work with you to schedule a pick-up date and time that suits your needs.
We provide a tracking system that allows you to monitor the location of your car in real-time. You will receive updates via email or text message at key points in the shipping process.
You will need to provide the vehicle's make, model, year, and mileage, as well as your contact information and the pick-up and delivery addresses. Depending on the state regulations, you may also need to provide proof of ownership or other documents. Our customer service team can guide you through the required documentation.
Transit times vary depending on the distance and the route. Our customer service team can provide an estimated delivery date when you get your quote.
It's preferable to have someone present at both pick-up and delivery to ensure a smooth process, but it's not always necessary. Please discuss this with our customer service team.
We recommend booking at least 2-3 days in advance, especially during peak shipping seasons, to ensure availability.
Our team will keep you informed of any delays and work to minimize the impact on your shipping schedule.
The cost is influenced by: Distance: The farther the shipment, the higher the cost. Vehicle type: Larger or heavier vehicles may cost more to ship. Shipping method: Open transport is generally less expensive than enclosed transport. Time of year: Shipping during peak seasons (like summer) may have higher rates due to increased demand.
We accept credit cards, debit cards, and bank transfers.
Additional fees may apply for services like expedited shipping, door-to-door service, or if the car requires special handling. Our quotes are transparent and will include any additional fees.
We have a cancellation policy that outlines any fees or penalties for cancelling a shipping order. Please refer to our terms and conditions for details.
Yes, we have a loyalty program for frequent shippers and offer discounts for certain types of vehicles or for scheduling shipments during off-peak times. Please contact our customer service team for more information.
We can ship a wide range of vehicles, including cars, motorcycles, trucks, SUVs, RVs, and boats.
We have some restrictions based on the size and weight of the vehicle, as well as any special requirements like hazardous materials. Please consult our customer service team for specific restrictions.
Yes, we can ship non-running vehicles, but there may be additional fees or requirements. Please inform us when requesting a quote.
Open transport: The most common and cost-effective method, where vehicles are transported on an open trailer exposed to the elements. Enclosed transport: Provides additional protection from weather and road debris, suitable for high-end or classic cars.
Our carriers are required to have a minimum level of insurance coverage. Additionally, we offer optional insurance plans for extra protection. Please ask for details when getting a quote.
In the rare event that your car is damaged during transit, our customer service team will work with you and the carrier to resolve the issue as quickly as possible.
You can reach our customer service team by phone at 559-774-1121, email at sevicexpresshaul@gmail.com, or through our website's contact form.
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